Frequenty Asked Questions:



  1. How do I redeem for a reward online?
  2. I have completed my redemption online. How long will it take to receive my reward?
  3. It's been over four weeks since I ordered, and I have not received any information on the reward I was offered during my purchase. What should I do?
  4. I bought more than one of the same product under a reward promotion. Will I receive more than one reward?
  5. How long do I have to redeem my reward?
  6. When does my reward card expire?
  7. I am experiencing difficulty redeeming my reward online, what should I do?
  8. Whose name will appear on the reward card?
  9. Can I use my reward card to pay my bill?
  10. How can I check the balance of my reward card?
  11. What is an activation/installation date?
  12. How do I make changes to my CenturyLink account?


How do I redeem for a reward online?
To redeem for a reward online, go to www.centurylink.com/getmyreward and select the "Redeem Your Reward" button. Enter in your 10-digit CenturyLink billing telephone number (BTN) or the first 10 digits of your 13-digit CenturyLink billing account number (BAN). You can find your BTN or BAN on your CenturyLink bill in the top right lower right-hand and corners.

I have completed my redemption online. How long will it take to receive my reward?
You must meet all eligibility requirements in order to receive your reward. The terms and conditions of the offer you redeemed at www.centurylink.com/getmyreward explained offer requirements for fulfillment of your reward.

It's been over four weeks since I ordered, and I have not received any information on the reward I was offered during my purchase.
What should I do?

To check your reward status and determine any next steps you need to take for fulfillment, please call our customer care center at 1-855-210-8713. Or, you may utilize the "Web Chat" feature available from the "Contact Us" page at www.centurylink.com/getmyreward for further assistance.

I bought more than one of the same product under a reward promotion. Will I receive more than one reward?
The terms and conditions of the offer explain the eligibility of products purchased to qualify.

How long do I have to redeem my reward?
The timeframe for redemption is stated in the Terms and Conditions for the reward you are eligible to receive.

When does my reward card expire?
Please reference the expiration date with the enclosed information sent with the card.

I am experiencing difficulty redeeming my reward online, what should I do?
If you are having difficulty redeeming your reward, please call our Customer Care center at 1-855-210-8713. Or, you may utilize the 'Web Chat' feature available from the "Contact Us" page at www.centurylink.com/getmyreward for further assistance.

Whose name will appear on the reward card?
The name of the person who is the responsible party on the CenturyLink account, whom purchased qualifying services for the offer, will appear on the card.

Can I use my reward card to pay my bill?
Yes, you may use your CenturyLinkTM Visa® Prepaid card to pay your CenturyLink bill.

How can I check the balance of my reward card?
Card balance can be obtained from the "Check Your Balance" page at www.centurylink.com/getmyreward.

What is an activation/installation date?
An activation or install date is the date that purchased services were activated for use by CenturyLink.

How do I make changes to my CenturyLink account?
To make changes to your account, you can speak with a CenturyLink representative online at www.centurylink.com. You may also call a CenturyLink representative at 1-800-244-1111 or visit a retail store or kiosk near you.